General
Welcome to B2 by Fatima. Please read these Terms & Conditions carefully before accessing our website or placing an order. By using our website, you acknowledge and agree to the terms outlined below.
B2 by Fatima reserves the right to revise or update these Terms & Conditions when necessary. Any changes will be published on our website and will apply in accordance with applicable laws.
Exchange & Return Policy
At B2 by Fatima, we strive to ensure that every article meets our quality standards before dispatch.
If you receive an incorrect, damaged, or defective article, please contact our customer support team within 48 hours of delivery, along with your order details and clear photographs of the issue.
All requests will be reviewed individually. Where a manufacturing defect or fulfillment error is verified, an appropriate resolution, such as a replacement, exchange, or refund, may be offered in accordance with applicable consumer protection laws.
Items must remain unused, unwashed, and in their original condition when submitted for an exchange or return assessment.
Pricing & Product Information
We make every effort to ensure that product descriptions, prices, photographs, and availability are accurately displayed on our website.
However, occasional technical or administrative errors may occur. B2 by Fatima reserves the right to correct inaccurate listings and review orders affected by incorrect pricing or product information.
Where an error affects a confirmed order, the customer will be informed of the available options before the order proceeds.
Order Acceptance
Receiving an order acknowledgment does not necessarily guarantee acceptance or fulfillment of an order.
B2 by Fatima may decline or cancel an order under circumstances including:
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Unavailability of the selected article.
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Incorrect pricing or product information.
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Incomplete or inaccurate customer details.
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Payment authorization issues.
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Suspected fraudulent or unauthorized transactions.
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Circumstances preventing successful fulfillment.
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Ask for a complete uncut unboxing video.
If an order cannot be fulfilled after payment has been collected, the customer will be notified and any amount due will be refunded through an appropriate payment method.
Shipping & Delivery
Delivery charges are determined by the destination, package weight, and applicable courier rates. The relevant shipping cost will be communicated during checkout.
We make every effort to dispatch orders within the communicated processing period.
Once an order has been handed over to the courier, delivery may be affected by logistical delays, weather conditions, public holidays, or other unforeseen circumstances.
Customers will be informed of significant delays where reasonably possible.
Delivery Timelines
Estimated delivery timelines may vary according to product availability, production requirements, and shipping destination.
Certain articles may require additional preparation or production time before dispatch.
All delivery timelines provided on the website or through customer support are estimates unless expressly guaranteed.
Customs, Duties & Taxes
International shipments may be subject to import duties, customs clearance fees, and taxes imposed by the destination country.
These charges are determined by the relevant authorities and are generally payable by the recipient unless otherwise stated at checkout.
B2 by Fatima does not control customs assessments or clearance procedures.
Care Instructions
Our garments may feature delicate fabrics, embroidery, and intricate embellishments that require special care.
Professional dry cleaning is recommended for delicate and embellished articles unless the individual garment's care label specifies otherwise.
Customers should carefully follow the care instructions provided with each product to preserve its quality, colour, and finishing.
Damage resulting from improper handling, washing, or maintenance may affect eligibility for a return or exchange, subject to applicable law.
Product Colours & Variations
We aim to represent our articles as accurately as possible through product photography and detailed descriptions.
However, slight variations in colour may occur due to studio lighting, photography, and individual screen settings.
Minor differences in embroidery placement or handcrafted details may also occur without affecting the overall quality or design of the article.
Privacy & Data Protection
B2 by Fatima values the privacy and security of its customers.
Personal information collected through the website is used for legitimate purposes such as order fulfillment, customer assistance, and communication, as described in our Privacy Policy.
We take reasonable measures to protect customer information and work with service providers where necessary to support website operations.
Acceptable Website Use
Users are expected to access and use our website responsibly.
The following activities are strictly prohibited:
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Using the website for unlawful or fraudulent purposes.
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Attempting unauthorized access to customer accounts or website systems.
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Distributing viruses, malware, or other harmful digital content.
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Interfering with website performance or security.
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Collecting or misusing customer information without authorization.
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Reproducing protected website content without permission.
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Engaging in activities that violate applicable laws or the rights of others.
B2 by Fatima reserves the right to restrict access where there is reasonable evidence of misuse.
Limitation of Liability
B2 by Fatima takes reasonable care to maintain the accuracy, accessibility, and functionality of its website.
However, temporary interruptions, technical errors, or circumstances beyond our reasonable control may occasionally affect website operations.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot lawfully be excluded or restricted.
Governing Law
These Terms & Conditions shall be governed by the applicable laws of the Islamic Republic of Pakistan.
Any disputes arising from purchases or the use of our website shall be addressed in accordance with applicable laws and the jurisdiction of the competent courts.
Contact Information
For questions regarding orders, product information, exchanges, or these Terms & Conditions, please contact B2 by Fatima through the official customer support channels available on our website.