1. General
1.1
B2 by Fatima operates its official online store at www.b2byfatima.com, offering a curated selection of premium clothing and fashion apparel under the brand name B2 by Fatima.
1.2
This Shipping & Delivery Policy outlines the procedures and guidelines relating to order processing, dispatch timelines, shipping charges, delivery services, and shipment-related inquiries for purchases made through the B2 by Fatima website.
1.3
We are committed to providing a seamless shopping experience and work with third-party logistics providers to facilitate the safe and reliable delivery of orders.
2. Terms of Shipping & Delivery
2.1 Dispatch & Delivery Timeline
Our standard order preparation and dispatch process typically takes 3 to 4 weeks from order confirmation.
This timeframe refers specifically to the preparation and dispatch of an order and does not include the time required for courier delivery.
Actual delivery timelines may vary depending on the destination, courier operations, customs procedures, and other logistical factors.
WhatsApp Support: +92 330 7000300
2.2 Information Required for Delivery
Customers are responsible for providing complete and accurate shipping information at the time of placing an order, including their full name, contact number, and delivery address.
Incomplete or incorrect information may result in delays, unsuccessful delivery attempts, or additional shipping charges.
Customers are encouraged to review their delivery details carefully before confirming an order.
2.3 Shipping Services
B2 by Fatima works with third-party courier and logistics providers for domestic and international deliveries.
Once an order has been dispatched and handed over to the designated courier, the shipment is managed according to the courier provider's delivery procedures.
While courier-related delays may fall outside our direct control, our customer support team will provide reasonable assistance with delivery inquiries and tracking concerns.
2.4 Delivery Attempts
Courier providers may contact customers through the phone number provided at checkout to coordinate delivery.
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the parcel cannot be delivered, further delivery attempts may be arranged according to the courier company's policies.
Additional reattempt or reshipping charges may apply where imposed by the courier service.
2.5 Delays in Delivery
Although we aim to ensure timely dispatch, delivery schedules may be affected by circumstances beyond our reasonable control, including:
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Weather conditions and natural disruptions.
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Transportation or logistical interruptions.
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Public holidays and unforeseen operational delays.
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Customs clearance procedures.
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Political or regional disruptions.
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Courier service limitations.
Customers experiencing delivery delays may contact our support team for assistance.
2.6 Shipment Tracking
Once an order has been dispatched, tracking information will be shared with the customer.
Customers may use the provided tracking ID to monitor their shipment through the relevant courier service.
For additional tracking assistance, customers may contact our support team via WhatsApp.
WhatsApp Support: +92 330 7000300
2.7 Shipping Charges – Pakistan
Shipping charges for orders within Pakistan are calculated automatically at checkout.
The applicable charges are determined according to the weight of the ordered products and the relevant shipping requirements.
Customers can review the shipping cost before completing their purchase.
B2 by Fatima reserves the right to revise shipping rates when necessary. Updated charges will be reflected at checkout.
2.8 Shipping Charges – International
B2 by Fatima offers international shipping to supported destinations.
International shipping charges are calculated automatically at checkout based on product weight and applicable shipping requirements.
Shipping rates may vary depending on the delivery destination, parcel specifications, and courier charges.
2.9 Customs, Duties & Taxes
International shipments may be subject to import duties, customs taxes, clearance fees, or other charges imposed by the destination country's authorities.
These charges are not covered by B2 by Fatima and remain the responsibility of the customer.
Any applicable customs duties or taxes must be settled by the recipient in accordance with the regulations of the destination country.
2.10 Customs Clearance
International customers are responsible for complying with applicable import and customs requirements.
Delays arising from customs inspections, documentation requirements, or clearance procedures may affect the estimated delivery date.
B2 by Fatima is not responsible for charges or delays resulting from customs authorities or clearance procedures beyond our control.
3. Goods / Services Not Received
3.1 Definition
A Goods or Services Not Received situation refers to circumstances in which a customer has placed an order but has not received the shipment within the expected delivery period.
3.2 Policy Coverage
This section applies to domestic and international orders placed through the official B2 by Fatima website.
3.3 Delivery Address & Shipment Records
All orders are shipped to the delivery address provided by the customer during checkout.
Customers are responsible for ensuring that their shipping details are accurate and accessible to the designated courier service.
Shipment records and delivery updates are maintained through the relevant courier provider.
3.4 Dispatch Confirmation
Once an order has been handed over to the courier, a tracking ID will be provided to the customer.
The tracking number serves as confirmation of dispatch and allows customers to monitor the shipment's progress.
Dispatch confirmation does not necessarily constitute proof of final delivery.
3.5 Reporting an Undelivered Order
Customers who have not received their order within the expected delivery timeframe are encouraged to contact B2 by Fatima's customer support team.
There is no fixed reporting deadline for raising a missing-shipment concern. However, customers are advised to report delivery issues promptly to facilitate investigation and coordination with the courier service.
3.6 Reporting Procedure
Customers may report an undelivered shipment by contacting our support team and providing the following information:
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Order number.
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Customer name.
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Registered contact number.
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Tracking ID, if available.
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Details of the delivery concern.
Customer Support: +92 330 7000300
3.7 Missing Shipment Investigation
Upon receiving a missing-delivery complaint, our customer support team will review the available order information and coordinate with the relevant courier provider where necessary.
Tracking records, dispatch information, and available delivery confirmations may be reviewed to establish the shipment's status.
3.8 Courier-Related Delivery Issues
Delivery attempts, transit updates, and shipment handling are managed by our third-party logistics partners.
Where a courier-related issue occurs, customers may be directed to the respective courier service for additional information.
B2 by Fatima will provide reasonable assistance in coordinating delivery-related concerns.
3.9 Unsuccessful or Returned Deliveries
If a parcel cannot be delivered due to an incorrect address, recipient unavailability, or repeated unsuccessful delivery attempts, it may be returned or held by the courier provider.
Any subsequent delivery arrangements will be subject to the courier company's operational procedures and applicable charges.
3.10 Shipment Investigation & Resolution
Where a shipment is reported missing or undelivered, the available tracking information and relevant courier records will be reviewed.
The appropriate resolution will depend on the investigation findings, the circumstances of the shipment, and applicable customer rights.
Customers will be informed of relevant updates and next steps once sufficient information is available.
3.11 Customer Responsibility
Customers are encouraged to remain available through their registered contact details during the delivery period.
Any changes to delivery information should be communicated to our support team as soon as possible. Address modifications after dispatch may be subject to courier restrictions or additional charges.
3.12 Further Assistance
For shipment tracking, delivery concerns, missing orders, or other shipping-related inquiries, customers may contact our support team through the official channels listed below.
Brand: B2 by Fatima
Website: www.b2byfatima.com
Email: b2byfatima@gmail.com
US Phone: +1 346-822-3984
WhatsApp Support: +92 330 7000300