1. General
1.1
At B2 by Fatima, we are dedicated to delivering premium-quality garments crafted with attention to detail and workmanship. We aim to ensure that every customer receives an article that meets our quality standards. Under normal circumstances, we do not accept returns or exchanges.
1.2
Normal circumstances refer to situations where an article is delivered in accordance with its product description, is free from manufacturing defects, and meets the quality standards established by B2 by Fatima. Returns or exchanges are not offered for changes of mind, personal preferences, or other non-defective product concerns, except where required by applicable law.
2. Defective Products
2.1 Quality Assurance
B2 by Fatima maintains quality control standards throughout the production and packaging process. Each article is inspected to ensure that its craftsmanship, finishing, and overall condition meet our established standards before dispatch.
2.2 Notification of Defect
If you receive an article with a manufacturing defect, please notify our customer support team within 48 hours of receiving your order.
Customers are requested to provide the following information:
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Order number or reference.
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Description of the defect.
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Clear photographs or videos highlighting the issue.
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Any additional supporting information required for verification.
WhatsApp Support: +92 330 7000300
2.3 Return Process
Customers requesting a return due to a defective article should follow the procedure below:
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Contact B2 by Fatima customer support within 48 hours of delivery.
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Submit the order details and photographic or video evidence of the defect.
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Upon receiving authorization, return the article to the address provided by our support team.
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Once received, the article will undergo inspection to determine the appropriate resolution.
Customers should not send any items back without prior confirmation from our team.
2.4 Inspection & Investigation
Upon receiving a reported defective article, B2 by Fatima will conduct an assessment to verify the nature and extent of the concern.
This process may include examining the garment, reviewing submitted evidence, verifying order information, and evaluating the article against our quality standards.
2.5 Refund or Replacement
Refunds and replacements are considered in exceptional circumstances involving verified manufacturing defects or fulfillment errors.
Following inspection, B2 by Fatima may offer a suitable replacement, exchange, or refund, depending on the circumstances, product availability, and applicable consumer protection laws.
2.6 Final Assessment
B2 by Fatima reserves the right to assess return and exchange requests based on the findings of the quality inspection.
Decisions will be communicated to the customer after the review process, without limiting any rights provided under applicable law.
3. Cancellation Policy
3.1 Eligibility
Customers may request cancellation of an order within 24 hours of placing it, subject to confirmation by B2 by Fatima.
3.2 Cancellation Timeframe
To initiate a cancellation, customers must contact our support team within the specified 24-hour period and provide their order number.
Cancellation requests received after this timeframe may not be accepted, particularly where production or order preparation has commenced.
3.3 Refund Process
Approved cancellations may be processed in the form of store credit, subject to the brand's confirmed cancellation terms and applicable law.
The validity period and processing timeframe for store credit will be communicated to the customer before the cancellation is finalized.
3.4 Exceptions
Cancellation requests may be restricted in the following circumstances:
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Items expressly identified as final sale or non-cancellable, subject to applicable consumer rights.
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Customized or made-to-measure articles that have entered production.
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Orders that have already been dispatched.
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Articles requiring specific production arrangements that have already commenced.
3.5 Cancellation Procedure
To submit a cancellation request, customers should contact B2 by Fatima customer support with the following details:
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Order number.
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Customer name.
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Registered contact information.
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Reason for cancellation.
WhatsApp Support: +92 330 7000300
3.6 Confirmation & Communication
Once a cancellation request has been reviewed, customers will be informed of its status through an available communication channel.
Approved requests will be processed according to the applicable cancellation and refund arrangements.
3.7 Customer Responsibility
Customers are responsible for providing accurate order details and submitting cancellation requests within the stated timeframe.
Any requested changes to sizes, measurements, or other order specifications should also be communicated within 24 hours of order placement. Such amendments are subject to production status and approval.
3.8 Policy Amendments
B2 by Fatima may update this Return & Cancellation Policy when required. Revised terms will be made available on our official website.
Website: www.b2byfatima.com
Email: b2byfatima@gmail.com
US Phone: +1 346-822-3984
WhatsApp Support: +92 330 7000300